Pricing & Payment | Luka Bear | Eldercare Robotics
💳 Eldercare Robotics · Pricing & Payment

Current pricing. We confirm your price when your Luka is ready to ship.

Simple, transparent pricing.

Every feature included — plus the Caregiver Companion App, free on every plan: live camera from anywhere, speak through Luka in a cloned family voice, remote reminders, Cognitive Guardian™ setup from your phone. Choose Monthly Rental or Own It. Month-to-month, cancel anytime. No payment until you decide.

✓ Every Feature Included · ✓ Caregiver App Included Free · ✓ No Hidden Fees · ✓ No Payment to Start · ✓ Ships Nationwide · Setup in MD · VA · DC · PA · ✓ NPI Registered · ✓ Cancel Anytime
✨

What’s New — September 2026

Every new Luka now ships with these updates. They make Luka easier to set up and more dependable from day to day. Pricing stays exactly the same.

💬 Talk for Me phrase board on the touchscreen 📶 Wi-Fi setup right on the touchscreen 🗣️ Backup speech recognition 📴 Key phrases still spoken if the internet drops 🔧 Automatic microphone & camera recovery 🎬 Away Monitoring clips that delete themselves after 7 days
See all features →

Luka Bear is available in two flexible ways: Monthly Rental — no upfront device cost, cancel anytime — or Own It — buy the device once and pay a lower monthly service fee. Every Luka includes every feature plus the Caregiver Companion App, free: cognitive games, wellness routines, Cognitive Guardian™ evening and night calming, Voice Cloning™, voice-driven setup, photo scanning, reminders your family sets up (including medication times), family media, live camera from anywhere, and more.

🎉 See Luka Before You Commit

Ask for a demonstration, then rent month to month and cancel anytime. No card required to start. How the waiting list works →

💡 An extra set of ears — not a replacement for in-person care

Luka does not replace a sitter, a nurse or your own visits. It fills the hours in between — keeping your loved one company, speaking in your family’s own cloned voices, and phoning you when your loved one says they need help. See how the app works →

💳 HSA/FSA & Long-Term Care Insurance Options

Many families use HSA/FSA funds or long-term care insurance to help pay for Luka Bear. Luka may be eligible as an assistive eldercare companion and caregiver support system. We provide invoices and documentation to help you explore coverage.

Explore Coverage Options →

Watch Before You Choose

How to get Luka Bear — simple, fast, and month-to-month.

This short video explains how a demonstration works, personalization and payment options — so families can understand the process before choosing a plan.

You can see Luka in a demonstration first, then decide whether Monthly Rental or Own It is the best fit for your family.

📍 Service Area: Nationwide Shipping, In-Person Setup in 4 States

Luka ships anywhere in the United States. We set it up in person in Maryland, Virginia, Washington DC and Pennsylvania; everywhere else, we set it up with you over a video call. No assembly required.

Questions about your area? Email us at info@eldercarerobotics.net.

Monthly rental = no upfront device cost, cancel anytime  |  Own It = one-time device purchase + lower monthly service fee

🐻 Choose Your Plan — Monthly Rental

There is one Luka — the 10-inch model, in a hard shell or a soft plush cover. Every feature and the Caregiver Companion App are included.

💡 Up to 25 resident profiles included

There is no extra charge for additional profiles — add them anytime, up to 25 per Luka.

🏠 Own It — Buy + Monthly Service

Prefer to own your device outright? The Own It plan is ideal for families and facilities that prefer a one-time device purchase with a lower ongoing service fee — perfect for CapEx budgets and FSA/HSA spending.

💡 Why Facilities & Families Choose Own It

Many memory care providers have dedicated capital equipment budgets separate from operating budgets. A one-time device purchase fits cleanly into CapEx procurement — no recurring budget approval required. Families also prefer a one-time purchase for FSA/HSA spending. The monthly service fee covers software, AI updates, support, the Caregiver Companion App, and Cognitive Guardian™ calming routines.

📋 Own It — Important Details
  • Up to 25 resident profiles included
  • No extra charge for additional profiles — same as Monthly Rental
  • Device purchase is non-refundable once shipped
  • Monthly service fee includes all software updates, AI improvements, the Caregiver Companion App, Cognitive Guardian™ calming routines, and technical support
  • Need a purchase order, invoice, or W-9? Contact us — we’ll provide documentation within 24 hours
🏥 Facility Procurement

Need a purchase order, W-9, vendor registration, or invoice for your facility’s procurement process? We support standard healthcare facility purchasing workflows. Email info@eldercarerobotics.net — documentation within 24 hours.

💡 Everything Included — No Hidden Fees

Every Luka Bear includes every feature at the base price:

  • 📱 NEW: Caregiver Companion App — live camera from anywhere, speak through Luka, Family Voice Library, Photo Visits, remote reminders, remote Guardian setup. Included free on every plan.
  • ✅ 20 brain games for fun and engagement (touchscreen, picture, conversation)
  • ✅ 12 wellness routines plus quick comfort moments — all voice-activated
  • ✅ Cognitive Guardian™ — evening & night calming (patent-pending)
  • ✅ Voice Cloning™ in a loved one’s voice
  • ✨ Voice-driven setup — create profiles and biographies by voice (no app required)
  • ✨ Photo Scanning & Album — scan printed photos by voice with AI auto-labeling
  • ✨ Reminders your family sets up, including medication times — with a gentle follow-up
  • ✅ Family Photos & Media Slideshows
  • ✅ Help phrase call — Luka phones the caregiver when your loved one says “I need help”
  • ✅ Activity clips while you’re away — with a quick phone call
  • ✅ Music, curated calming media, news, weather, reminders
  • ✅ Multi-Language Translation

🎉 No hidden fees. Up to 25 profiles and the Caregiver Companion App are included at no extra cost.

✅ What’s Included in Every Luka Bear

Every Luka includes the exact same comprehensive AI platform — every feature plus the Caregiver Companion App at base price.

📱 Caregiver Companion App New

  • Live camera from anywhere — private access-key link
  • Speak through Luka — in Luka’s voice or a cloned family voice
  • Family Voice Library — clone once, type any message
  • Photo Visits, video messages, music, 27 one-tap activities
  • Remote reminders + Cognitive Guardian™ setup from your phone
  • No app store — private secure link, “Add to Home Screen”

🎤 Voice-Driven Setup New

  • Create profiles by voice — “Create a new profile for [name]”
  • Set up biographies entirely by voice — no website needed
  • Conversational memory setup — say “remember” once, keep talking
  • Ideal for facility deployments (10 residents in 30–60 min)
  • No app, no typing, no technical setup

📸 Photo Scanning & Album New

  • Scan printed photos by voice — “scan this photo”
  • AI describes each photo and labels it meaningfully
  • Batch scanning — several photos in one session
  • Voice-controlled slideshow — “show my photos”
  • Per-user private album; delete by voice

💊 Reminders, Including Medication Times New

  • Gentle follow-up — Luka listens for “took it”
  • Reminds again in 15 min if it hears nothing
  • Nap-Safe — reminders saved during pause, delivered on wake
  • Per-resident schedules with proactive announcements
  • Manage remotely from the Caregiver Companion App

🎮 20 Brain Games

  • 8 touchscreen games (Color Match, Memory Cards, Bubble Pop…)
  • 6 picture games — answered out loud, no touching needed
  • 6 conversation games (categories, word memory, finish the phrase)
  • Brain games for fun and engagement — not tests

💚 12 Wellness Routines

  • Calming and breathing moments for worry and stress
  • Sleep wind-down, guided breathing, relaxation
  • Plus quick comfort — a family photo, reassurance, a gentle check-in
  • All voice-activated — any time, day or night

🌙 Cognitive Guardian™ (Patent-Pending)

  • Evening and night calming routines
  • Late-afternoon calming & gentle orientation prompts
  • Night calming in 4 steps, ending in a caregiver phone call
  • NEW: configure every word, voice, and schedule from the app
  • An extra set of ears overnight — not a replacement for in-person care

🎤 Voice Cloning™

  • Reminders & greetings in a loved one’s own voice
  • Scheduled phrases in a family member’s voice
  • NEW: Family Voice Library included — clone once, speak any message via the app

👥 Multi-User Platform (Patent-Pending)

  • Fully isolated profiles with individual personalization
  • Voice-activated profile switching — no logins
  • Create & list profiles by voice
  • Up to 25 resident profiles, included

📅 Daily Orientation & Media

  • Date, time, weather, news on request
  • Family photo slideshows with guided conversation
  • Music & video on demand — voice-activated
  • Curated calming media library — rain, ocean, forest, relaxation music. No ads or interruptions.
  • Reminders your family sets up, including medication times
🚨 Safety & Caregiver Alerts (Included)
  • Help phrase call — when your loved one says “I need help” or “I fell” while Luka is in Active mode, Luka phones the caregiver. Calls come from (472) 444-0101 — save it as “Luka Bear.”
  • Luka never calls 911 and is not an emergency response system — in an emergency, call 911
  • Activity clips while you’re away — a quick phone call when Away Monitoring is on
  • Live camera — from anywhere, through a private access-key link, via the free Caregiver Companion App
  • No-response check-in call — Luka calls the caregiver if the day goes too quiet
  • Privacy-first design · FCC Part 15B / CE / RoHS certified · NPI Registered

Important: Luka Bear is not a medical device and does not replace emergency services (911). In emergencies, always call 911.

📊 What Every Luka Includes

FeatureLuka Bear — 10″
Monthly rental$129/month
Own It — device$599 one-time
Own It — monthly service$79/month
Screen10″ touchscreen
EnclosureHard shell or soft cover — same price
Resident profilesUp to 25
Every feature✅
Caregiver Companion App✅ Included free
Voice-driven setup✅
Photo scanning & album✅
Cognitive Guardian™ calming✅

👥 Multi-User Pricing

A single Luka Bear device supports multiple individuals, each with their own personalized profile, routines, and interactions.

How Multi-User Pricing Works — Both Plans:
  • ✔ Up to 25 resident profiles are included in every Monthly Rental and Own It plan
  • ✔ No extra charge for additional profiles — on either plan
  • ✔ Add users by voice — “Create a new profile for [name]”
  • ✔ Add or remove users anytime as needs change
  • ✔ Up to 25 resident profiles on every Luka
  • ✔ Each profile is completely isolated with individual personalization
  • ✔ The Caregiver Companion App is included free regardless of user count
ScenarioResident profilesMonthly rentalOwn It
Single family member at home1$129/mo$599 + $79/mo
Couple sharing one device2$129/mo$599 + $79/mo
Small memory care facility8$129/mo$599 + $79/mo
Large assisted living community20$129/mo$599 + $79/mo
Maximum capacity25$129/mo$599 + $79/mo

Voice setup makes facility deployment fast — 10 residents typically onboarded in 30–60 minutes total. No app installation, no IT involvement. The Caregiver Companion App adds a Facility Admin PIN so rotating staff can use daily features while setup stays protected.

🏢 Facility & Volume Pricing

Volume discounts for care communities, facilities, and multi-unit deployments.

VolumeDiscount
3–9 devices15% off rental
10+ devices25% off rental + named support contact
Own-It fleet (10+)15% off device price, service fee unchanged$509 + $79/mo per device

Facility procurement is supported with a quote, invoice, purchase order, W-9, and vendor registration. Contact info@eldercarerobotics.net or call (413) 296-LUKA.

📄 Download the Facility ROI one-pager (PDF) →

🚀 How to Get Started

Getting started is simple. Here’s the complete process from first contact to long-term use:

Step 1: Join the waiting list

  • Email info@eldercarerobotics.net or call (413) 296-LUKA
  • Tell us whether you would like the hard shell or the soft cover, and how many resident profiles
  • We ship across the United States, with in-person setup in MD, VA, DC and PA, and setup over a video call everywhere else
  • No payment required to start

Step 2: Delivery & Setup

  • In MD, VA, DC and PA, our team sets Luka up in person; everywhere else, Luka ships to you and we set it up together over a video call
  • We connect Wi-Fi and set up user profiles (15–30 minutes)
  • We set up the Caregiver Companion App on your phone — 4 taps, done at delivery
  • Your first month begins the day Luka is delivered

Step 3: Live With Luka, Month to Month

  • Use every feature with zero commitment
  • NEW: Use the Caregiver Companion App from day one — check the live camera from work, speak through Luka, send a Photo Visit
  • Set up biographies by voice — no website required, no typing needed
  • Submit family photos for personalization (or scan printed photos by voice)
  • Set up Voice Cloning™ and the Family Voice Library if desired
  • Try reminders, photo scanning, and Cognitive Guardian™ evening and night calming

Step 4: Choose Monthly Rental or Own It

  • Monthly Rental: No upfront device cost, flexible month-to-month
  • Own It: Purchase the device once, lower monthly service fee
  • Return Luka: Email us to schedule free pickup — no charge, no questions

Step 5: Continue with Luka Bear

  • Add or remove users as needed
  • Change profiles, voices and schedules anytime
  • Ongoing support, updates, and personalization help included

❓ Frequently Asked Questions

Q: Is the Caregiver Companion App extra?

A: No. The Caregiver Companion App is included free on every plan — Monthly Rental and Own It alike. There’s no app store download: we set it up at delivery from your private secure link, you tap “Add to Home Screen,” and it works like any app on your phone. Live camera, speak-through, Family Voice Library, Photo Visits, remote reminders, and Cognitive Guardian™ configuration are all included at no additional cost.

Q: Is there a long-term contract for Monthly Rental?

A: No. Monthly rental is flexible month-to-month. Cancel anytime with reasonable notice and we’ll schedule free pickup.

Q: Are there any hidden fees?

A: No hidden fees. Your price includes every feature, the Caregiver Companion App, and up to 25 resident profiles — on both plans.

Q: What if I want to add more users later?

A: Easy. Add new profiles anytime at no extra cost — up to 25 per Luka, on both Monthly Rental and Own It. You can also add new users by voice — just say “Create a new profile for [name].”

Q: If I choose Own It and add users later, how does billing work?

A: Your device purchase is a one-time charge, and your monthly service fee stays the same as you add profiles — up to 25 per Luka. No additional hardware cost.

Q: What happens after I buy the device with Own It?

A: The device is yours permanently. Your monthly service fee continues for AI features, software updates, the Caregiver Companion App, Cognitive Guardian™ calming routines, and technical support.

Q: Can FSA/HSA funds be used for Own It purchases?

A: Many families choose Own It because a one-time assistive technology purchase may be easier to submit for FSA/HSA reimbursement. Check with your plan administrator for eligibility.

Q: Do I need Wi-Fi?

A: Yes. Conversation, music, weather and Voice Cloning™ need an internet connection; a few key phrases still work when the internet drops. We assist with setup during delivery. The Caregiver Companion App works from your phone on any network — cellular or Wi-Fi, anywhere in the world.

Q: What payment methods do you accept?

A: All major credit cards and ACH bank transfers through Stripe’s secure checkout.

Q: Can I get reimbursement through Medicare or Medicaid?

A: Medicaid self-direction pathways (Maryland CFC, Virginia CCC Plus, DC Services My Way, Pennsylvania CHC, New York CDPAP) are available for eligible members — these require coordination with your care manager or supports planner. HSA/FSA and VA benefits are available today with no waiting. Additional payer pathways are on our roadmap. Contact us at info@eldercarerobotics.net for current status and documentation support for your specific situation.

Q: Is Luka FDA-approved?

A: Luka Bear is a non-medical assistive wellness device classified under the FDA General Wellness Policy (July 2016). FDA medical device clearance is not required. It is designed to complement caregiver support — not to diagnose or treat medical conditions.

📧 Ready to Get Started?

Questions about pricing or payment? We provide personalized guidance to help you choose the right plan and get started. No pressure, just honest support.

Join the Waiting List

Month to month, cancel anytime. No payment until you decide. Every feature unlocked from day one — Caregiver Companion App included free, set up in 4 taps at delivery.

🚀 Join the waiting list →
How the waiting list works →

Caregiver Journal  ·  Caregiver Impact Portal
Luka Bear support line: 1-472-444-0101 (save as Luka Bear)