This Policy applies to information collected through:

• Luka Bear devices (including voice interaction and on-device features)
• Pilot programs, monthly rental plans, and Own It plans
• Our caregiver dashboard and related support tools
• Customer support communications (email, forms, messages)
• Billing, payment, and service-related interactions

A. Account, Contact & Service Information

• Name, email address, phone number, and address (if provided)
• Program and service status (pilot, rental, purchase, subscription, support)
• Delivery, pickup, and service details
• Billing-related information and transaction status, typically handled by payment providers

B. Caregiver-Submitted Support Information

Caregivers may voluntarily provide information used to personalize Luka Bear for the care recipient. This may include:

• Life history (background, family relationships, preferences)
• Daily routines (sleep/wake schedule, reminders, activities)
• Behavioral support notes and comfort strategies
• Non-clinical care notes (for example, likes/dislikes, calming cues)

C. Voice & Interaction Data

• Voice input and/or transcripts used to generate responses and enable features
• Interaction logs (feature usage, timestamps) to support continuity and troubleshooting
• Optional voice samples or related materials submitted for voice personalization features, if used
• Photos or images and voice a caregiver uploads to create an optional Talking Message (a feature currently in pilot: a short AI-generated video of a chosen person speaking the caregiver’s words), together with the per-person consent confirmation recorded for that use

D. Technical & Diagnostic Data

• Device health signals (errors, connectivity status, software version)
• Performance logs used for reliability, safety, and support
• Limited analytics to improve usability and stability

We use information to:

• Provide and operate Luka Bear services (device functions, dashboard access, support)
• Personalize conversations, reminders, routines, and memory prompts
• Coordinate pilot participation, rentals, purchases, and service continuation
• Maintain security, prevent abuse, and troubleshoot issues
• Communicate important updates (service notices, safety updates, policy changes)

We share information only as needed for the service:

Breach Notification

If we confirm a data breach involving personal information, we will provide notice consistent with applicable law. Where a specific timeline is required, we will follow that requirement. We aim to notify affected users without unreasonable delay.

• We retain personal data while the rental, purchase-related service, or subscription is active, or as needed to provide support.
• Monthly Rental / Trial: when a company-owned device is returned, we wipe personalization data from the returned device as part of our return/reset process.
• Own It: because the purchased device remains with the customer, on-device personalization may remain on the device unless the customer requests deletion, reset assistance, or ends use of the service.
• Upon cancellation of service, we delete or de-identify cloud/account-related personal data within 30 days, unless a longer period is legally required (for example, billing records).
• Encrypted backups may persist for disaster recovery for up to an additional 30 days before cycling out.

Depending on your location and role (user, caregiver, legal guardian), you may request to:

• Access, review, and correct personal information
• Request deletion of personal information
• Export information in a structured format (for example, JSON/CSV where feasible)
• Withdraw consent for optional features, including voice personalization features where offered
• Limit optional monitoring features (where provided)

To make a request, email info@eldercarerobotics.net.

If a care recipient cannot manage their account, an authorized caregiver or legal guardian (including under Power of Attorney) may manage preferences and data on their behalf. We may request verification to protect the care recipient’s privacy.

• We use essential cookies needed for login, security, and site functionality.
• We may use limited, privacy-respecting analytics to improve reliability and user experience.
• We do not use third-party advertising cookies for Luka Bear services.

If you access Luka Bear services from outside the United States, your information may be processed in the U.S. We apply safeguards designed to protect data in transit and at rest and to limit access to authorized parties.

Luka Bear is intended primarily for adults, caregivers, and professional care settings and is not marketed as a children’s toy. If information relating to a child is submitted in error or in a way that should be removed, contact us and we will address the request promptly.

We may update this Privacy Policy to reflect product improvements, legal requirements, pricing structure updates, or operational changes. We will post the updated version with a revised “Last Updated” date.