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1. Parties to This Agreement

This Agreement and Consent (“Agreement”) is entered into between:

PROVIDER:
Eldercare Robotics LLC
A Maryland Limited Liability Company
Rockville, Maryland, USA
Email: info@eldercarerobotics.net
Phone: (413) 296-LUKA
NPI 1013844018 · Type 2 Organization

CUSTOMER (please complete below):

Facility Information (if applicable)

Complete only if Luka Bear will be used in a care facility, assisted living community, or group home.

2. Definitions

“Device” means the Luka Bear AI companion unit, including all hardware, software, accessories, and documentation provided by Eldercare Robotics LLC.

“Monthly Rental Plan” means a month-to-month arrangement under which the Device remains the property of Eldercare Robotics LLC and Customer pays recurring monthly rental fees.

“Own It Plan” means a purchase arrangement under which Customer buys the physical Device with a one-time purchase payment and separately maintains monthly service for software, AI features, support, and cloud-connected functions.

“Service Area” means the United States. “In-Person Setup Area” means Maryland, Virginia, Washington DC, and Pennsylvania, where Eldercare Robotics LLC provides setup in person. Outside the In-Person Setup Area the Device is shipped and setup is provided remotely over a video call.

“Personal Delivery” means delivery and/or shipment of the Device to Customer’s location, with optional setup support depending on location.

“Personal Pickup” means retrieval of the Device by Eldercare Robotics LLC representatives directly from Customer’s location, when applicable.

3. Plan Type, Device & Model Selection

Please select your preferred Luka Bear plan structure and device configuration.

4. Delivery, Setup & Cancellation

4.1 Plan Start

Service begins on the date of Personal Delivery or shipment receipt. From that date:

• The Monthly Rental Plan runs month to month with no minimum term
• No commitment — Customer may cancel in accordance with Section 4.3
• Customer may use the Device and all included features
• Customer may change between Monthly Rental and Own It by agreement with Eldercare Robotics LLC
• Customer may explore reimbursement options such as HSA/FSA or long-term care insurance, where applicable

4.2 Personal Delivery & Setup

Eldercare Robotics LLC will deliver the Device to Customer’s location. Within the In-Person Setup Area (MD, VA, DC, PA) a representative will attend in person; elsewhere the Device is shipped and setup is supported remotely. In either case we will:

• Deliver the Device to Customer’s specified address at a mutually agreed time
• Unbox and set up the Device (typically 15–30 minutes)
• Provide initial training on basic operations and key features
• Connect the Device to Customer’s WiFi network
• Answer initial questions and demonstrate key features
• Provide contact information for ongoing support

Important: Customer must have WiFi internet available at the delivery location.

4.3 Cancellation

Customer may cancel the Monthly Rental Plan at any time. There is no minimum term and no cancellation fee.

To cancel, Customer emails info@eldercarerobotics.net with “Cancel” in the subject line, including Customer name and address. Customer may also cancel by telephoning (413) 296-LUKA (5852) and we will confirm the cancellation in writing.

Once Customer cancels:

• Cancellation takes effect at the end of the current monthly billing period. Customer keeps full use of the Device until that date.
• No further monthly fees are charged after that date.
• Eldercare Robotics LLC arranges collection of the Device, or provides prepaid return packaging, at no cost to Customer.
• Customer allows collection, or posts the Device, within 14 days of the cancellation taking effect.

Under the Monthly Rental Plan the Device remains the property of Eldercare Robotics LLC and is returned on cancellation. Under the Own It Plan the Device belongs to Customer and is not returned; cancelling ends the monthly service only.

4.4 Continuing Service

If Customer continues beyond the first month, the plan selected above continues on the same terms until cancelled.

5. Pricing, Billing & Payment

5.1 Pricing Structure

• Monthly Rental: The monthly rental fee shown in your pricing summary above
• Own It: The one-time device purchase price plus the monthly service fee shown in your pricing summary above
• Up to 25 resident profiles included in every plan at no extra cost

5.2 Payment Terms

• Payments are processed via credit card or ACH through our payment provider
• Customer authorizes automatic recurring monthly billing for rental or service fees
• There are no hidden charges
• Pricing may be adjusted with 30 days’ advance notice

5.3 Late Payment or Payment Failure

If a payment fails, Eldercare Robotics LLC will notify Customer via email. Customer has 7 days to resolve. Late fees: none.

5.4 Reimbursement (Optional)

Customer may choose to seek reimbursement through HSA/FSA or long-term care insurance, where applicable.

Eldercare Robotics LLC provides an invoice and supporting documentation upon request. Reimbursement is not guaranteed and depends on Customer’s individual plan, policy, administrator, or insurer.

Customer is responsible for submitting any reimbursement requests directly to their HSA/FSA provider, long-term care insurance provider, or other applicable benefit administrator.

6. Device Ownership & Care

6.1 Ownership

• Monthly Rental: Device remains the exclusive property of Eldercare Robotics LLC
• Own It: Ownership of the physical Device transfers to Customer after successful payment
• All software, AI services, and cloud-connected services remain governed by this Agreement

6.2 Reasonable Care

• Keep the Device in a safe, dry, clean indoor environment
• Do not disassemble, modify, or reverse engineer the Device without authorization
• Keep the Device away from liquids, heat sources, and open flames

6.3 Normal Wear & Tear

Normal wear from intended use is expected and covered.

6.4 Damage, Misuse, Loss, or Theft

Customer may be charged for damage beyond normal wear, misuse, neglect, loss, or theft, where applicable.

7. Cancellation, Return & Service Termination

7.1 Customer’s Right to Cancel

Customer may cancel at any time. Cancellation is governed by Section 4.3, which sets out how to cancel, when cancellation takes effect, and how the Device is returned. Nothing in this Section 7 adds any notice period, fee or condition beyond Section 4.3.

8. Data Privacy & Security

8.1 Privacy-First, Local-First Design

Luka Bear uses a privacy-first, local-first design. Personalization content is stored on the Device by default. We do not sell personal data and we do not use Luka Bear data for third-party advertising.

8.2 Data We Collect

• Account & Contact Information: name, email, phone, address, program status, delivery/service details
• Caregiver-Submitted Support Information (optional): life history, routines, comfort strategies, preferences
• Voice & Interaction Data: voice input and/or transcripts used to generate responses
• Technical & Diagnostic Data: device health signals, errors, connectivity status, performance logs

8.3 Retention & Deletion

Upon Device return, we wipe personalization data from the Device and delete or de-identify related account data within 30 days of cancellation/return.

8.4 Voice Cloning™ Consent

If Customer uses Voice Cloning™, Customer confirms they have obtained proper consent or are legally authorized to do so. Customer may withdraw consent by contacting info@eldercarerobotics.net.

8.5 Your Rights

You may request access, correction, deletion, or export of personal information. Contact: info@eldercarerobotics.net.

9. Disclaimers & Warranties

9.1 Non-Medical Device — Critical Disclaimer

9.2 Emergency Services

Luka Bear caregiver alerts do NOT contact 911 or dispatch emergency personnel.

9.3 WiFi Requirement

Luka Bear requires WiFi internet connectivity. Customer is responsible for providing and maintaining internet access.

10. Limitation of Liability

To the maximum extent permitted by law, Eldercare Robotics LLC’s liability is limited as described in this Agreement.

11. Governing Law

This Agreement is governed by the laws of the State of Maryland.

12. Modifications

We may update this Agreement with advance notice as described in this document.

13. Customer Consent & Acknowledgment