24/7 Support & Maintenance.
We’re here whenever you need us — day or night, weekdays or weekends, holidays or not. Real people, real solutions.
Need help right now?
Comprehensive support — always included.
Phone, remote access, and personal visits. Every channel is open 24 hours a day, 7 days a week.
24/7 Phone & Email Support
Call (413) 296-LUKA any time — 2 AM, holidays, weekends — and reach a live Eldercare Robotics team member. No automated menus, no overseas call centers, no long hold times. Real people who know your device inside and out.
Remote Maintenance
Most issues resolved remotely over Wi-Fi within minutes of your call. Software updates, configuration adjustments, Wi-Fi troubleshooting, and profile modifications happen over your connection — fast, convenient, no waiting for a technician.
Personal Service Visits
If remote support can’t resolve the issue, we come to you. Hardware replacements, physical repairs, hands-on training, and in-person support — all included in your subscription, in Maryland, Virginia, Washington DC and Pennsylvania. Everywhere else, we help over a video call and ship replacement parts.
Everything in your subscription — no extras.
Comprehensive maintenance with no hidden fees, no surprise charges, and no add-ons required.
24/7 Phone Support
Call (413) 296-LUKA any time. Speak directly with our technical team — no automated menus, no long hold times. Real people who care about solving your problem immediately.
Fast Email Response
Email info@eldercarerobotics.net — average response time under 2 hours. Include photos or videos of issues for faster diagnosis. We reply with step-by-step solutions or schedule calls and visits as needed.
Caregiver App Setup & Support New
We set up the free Caregiver Companion App on your phone at delivery — open your private secure link, tap “Add to Home Screen,” and we place a test call to confirm Luka’s calls reach you. New phone later? Adding another family member? Camera not loading? Call anytime and we’ll get the app working again in minutes — no app store, no technical skills needed.
Automatic Software Updates
New features, bug fixes, and improvements delivered automatically over Wi-Fi. No manual downloads, no complicated installations — updates happen silently in the background. Your device always runs the latest version.
Full Hardware Warranty
All hardware defects covered with free replacement parts and labor. Screen issues, battery problems, speaker failures, charging problems — we fix or replace at no cost. Normal wear from intended use is expected and covered.
Wi-Fi Setup Assistance
Trouble connecting to Wi-Fi? We walk you through setup remotely or come in person if needed. Compatible with all major routers and internet providers. We ensure reliable connection for optimal performance.
Profile Setup & Optimization
Guidance on biography submission, uploading family photos, setting preferences, configuring routines, and personalizing Luka for each user — on the device, on the website, or remotely from the Caregiver Companion App. We help you get the most out of every feature and maximize engagement.
Ongoing Training
Training isn’t just for initial setup. As new features are added or needs change, we provide ongoing education for families and facility staff at no extra cost. Video tutorials, live demonstrations, and one-on-one coaching available.
Configuration Changes Anytime
Need to adjust settings, change routines, update reminders, or modify preferences? Call anytime and we’ll make changes remotely while you watch — or walk you through doing it yourself, whichever you prefer.
Urgent Device Issues
Critical issues get immediate attention. Device not turning on? We prioritize urgent calls and can often dispatch for same-day or next-day service visits within our coverage area.
Proactive Performance Monitoring
We proactively monitor device health and performance. If we detect potential issues — battery degradation, connectivity problems, software errors — we often contact you before you even notice, preventing problems before they start.
Usage Consultation
Want suggestions on improving engagement? Need ideas for new activities? Our team provides personalized recommendations based on your loved one’s interaction patterns and caregiving needs.
Security & Privacy Support
Questions about data privacy or security settings? We explain exactly how your data is protected, who has access, and how to manage privacy controls. There is no 24/7 recording, and a log shows every time the camera view is opened.
Fast, reliable support — when you need it.
Most emails answered within 2 hours — often much faster during business hours.
Live support available every hour of every day, including holidays and weekends.
Critical issues within the service area often resolved same day or next day.
Nationwide delivery, in-person setup nearby.
In-person delivery, setup, training, and service visits — included in your subscription.
Remote support available nationwide for technical assistance, troubleshooting, and configuration.
Outside our service area? Email us — we can ship replacement parts anywhere in the U.S. with detailed installation guidance.
Support FAQs.
Experience world-class support.
Join the waiting list and see our support in action from day one. No payment required. Every feature — and the Caregiver Companion App — unlocked immediately, with the full support team behind you.
Questions about support? Call (413) 296-LUKA or email info@eldercarerobotics.net
© 2026 Eldercare Robotics LLC · All rights reserved · Rockville, Maryland