Terms of Service — Luka Bear
These Terms govern your participation in Luka Bear rental plans, device purchase plans, and related services provided by Eldercare Robotics LLC.
Agreement to Terms
By applying for, receiving, purchasing, renting, subscribing to, or using Luka Bear, you agree to these Terms of Service and our Privacy Policy.
By using Luka Bear, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Service.
Description of Service
Luka Bear is a non‑medical, AI‑powered assistive companion designed to provide comfort, emotional support, cognitive engagement, routine reinforcement, family connection, and caregiver assistance.
Compliance & Certification
Luka Bear is documented under the Active Compliance Portfolio v2.1 (July 4, 2026), covering FDA General Wellness Policy (non‑medical self‑declaration), FCC Part 15B, CE, RoHS, IEC 62368‑1, EN 71‑3, OEKO‑TEX, and eMMA registration.
Eldercare Robotics LLC is registered with the National Plan and Provider Enumeration System (NPPES) under NPI 1013844018 as a Type 2 Organization.
The compliance portfolio is available on request at info@eldercarerobotics.net.
Not a Medical Device
- Luka Bear is not a medical device
- Luka Bear does not provide medical diagnosis, treatment, or emergency services
- Luka Bear is intended as a supportive tool, not a replacement for human care or professional medical services
Luka & Pricing
Monthly Rental Plan
- 🐻 Luka Bear 10″ Touchscreen — $129/month — up to 25 profiles included
Own It Plan (Device Purchase + Monthly Service)
- 🐻 Luka Bear 10″ Touchscreen — $599 one‑time + $79/mo service — up to 25 profiles included
Current pricing. We confirm your price when your Luka is ready to ship.
User Profiles
- Each plan includes up to 25 resident profiles at no extra charge
- Profiles may be added or removed during the subscription period
Core Luka Bear features are included in the applicable plan. Any future optional premium services will be clearly disclosed before purchase.
- Each plan includes up to 25 resident profiles at no extra charge
- Profiles may be added or removed during the subscription period
Core Luka Bear features are included in the applicable plan. Any future optional premium services will be clearly disclosed before purchase.
Month-to-Month Terms
No Minimum Term
- Monthly Rental runs month to month with no minimum term and no long‑term contract
- You may cancel at any time, with no cancellation fee
- Cancellation takes effect at the end of your current monthly billing period. You keep full use of the device until then, and no further monthly fees are charged after that date
- We arrange collection, or send prepaid return packaging, at no cost to you. Please allow collection or post the device within 14 days
- Under Own It the device is yours and is not returned; cancelling ends the monthly service only
- We may end the plan as well, on reasonable written notice
- Delivery timing and in‑person setup availability may vary by location
Optional Reimbursement & Payment Support
Documented Funding Pathways
Customers may explore payment or reimbursement options that may include: Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), Dependent Care FSA (DCFSA), long‑term care insurance (Alternate Plan of Care), VA PCAFC Caregiver Stipend, VA Aid & Attendance Pension, Veteran‑Directed Care (VDC), VSO veteran grants (American Legion, VFW, DAV), state assistive technology programs (MD, VA, DC, PA, NY), Medicaid self‑direction programs (Maryland CFC, Virginia CCC Plus, DC Services My Way, Pennsylvania CHC, New York CDPAP and related waivers), GUIDE Model (CMS Innovation), PACE/LIFE Programs, and Medicare Advantage supplemental benefits.
Eldercare Robotics LLC provides invoices, product briefs, and supporting documentation upon request. Reimbursement is not guaranteed and depends on the individual plan, policy, or program approval. Eldercare Robotics LLC does not bill insurance companies or government programs directly.
The complete pathway library and pathway‑specific documentation is available through the Luka Bear Caregiver Impact Portal (portal.lukabear.org), which generates the documentation appropriate to each pathway, state, and payer.
Device Ownership & Permitted Use
Monthly Rental Plans
Luka Bear devices remain the property of Eldercare Robotics LLC unless otherwise agreed in writing.
Own It Plans
Ownership of the purchased device transfers to the customer after successful payment of the one‑time device purchase charge. However, Luka Bear software services, AI functionality, Cognitive Guardian calming routines, updates, and technical support remain subscription‑based services governed by these Terms.
- Devices may not be used unlawfully or in a manner that causes harm
- Unauthorized reverse engineering, tampering, or modification is not allowed
- Devices must be used in safe environments consistent with intended use
- Unauthorized repairs may void service support obligations
Care, Responsibility, Damage, Loss, or Theft
Luka Bear is designed for everyday use in homes and care environments. You agree to take reasonable care of the device.
- Normal wear from intended use is expected and covered
- Damage beyond normal wear may result in repair or replacement charges
- Loss or theft must be reported promptly
- For Monthly Rental devices, customers are responsible for company‑owned hardware
- For Own It purchases, the device becomes the customer’s responsibility after delivery
If any issue occurs, contact us — we aim to resolve problems fairly and reasonably.
Acceptable Use
You agree not to:
- Use Luka Bear for medical diagnosis or emergency response
- Attempt to bypass security or billing systems
- Use Luka Bear in a way that causes harm, harassment, or distress
- Intentionally damage or misuse the device
Safety & Caregiver Alerts
🚨 Help Phrase Call — How It Works
Luka Bear includes caregiver notification features. When the person says a help phrase such as “I need help” or “I fell” while Luka is in Active mode, Luka places an automated phone call to the configured caregiver with a spoken message, and tells the person it is letting their caregiver know. Luka does not send text messages. When Away Monitoring is turned on, Luka may also call the caregiver after it notices a big movement in the room.
These features are for caregiver notification only. Luka Bear never calls 911, is not an emergency response system, and does not replace 911 or professional medical supervision. In an emergency, call 911.
Calls come from Luka’s number. Caregivers should save it as “Luka Bear” in their contacts to prevent call blocking:
Data, Personalization & Consent
You consent to the use of caregiver‑provided or authorized‑user information (names, routines, photos, preferences, voice recordings, and personalization data) for the purpose of operating and personalizing Luka Bear.
- No personal data is sold for advertising purposes
- Monitoring features are optional
- Some features may depend on Wi‑Fi availability
- You are responsible for obtaining consent before uploading personal content
- When you create a Talking Message (a short AI-generated video of a chosen person speaking your words), you represent that you have the right to use that person’s image and voice and have obtained any required consent; the video is AI-generated and labeled as such, generation is performed by a third-party AI service, and you will use the feature only for living people you are authorized to represent — not to impersonate, deceive, defraud, harass, or depict anyone without permission
Billing, Subscription Renewal & Cancellation
Monthly Rental
- Subscriptions renew automatically each month
- You may cancel with written notice
- Charges already billed are generally non‑refundable
- Company‑owned devices must be returned after cancellation
Own It
- The one‑time device purchase is billed at checkout
- The monthly service subscription renews automatically
- The device purchase portion is generally non‑refundable once shipped
- If service is canceled, the device remains yours but some services may stop functioning
Returns & Device Recovery
If Luka Bear is provided as a pilot or Monthly Rental device, we may require return or pickup of the device upon cancellation, the end of a pilot, or nonpayment.
Limitation of Liability
Luka Bear is provided “as is” without warranties of any kind except where required by law.
To the maximum extent permitted by law, Eldercare Robotics LLC shall not be liable for indirect or consequential damages.
Total liability is limited to the amount paid for the Service during the previous three (3) months.
Governing Law
These Terms are governed by the laws of the State of Maryland.
Changes to These Terms
We may update these Terms periodically. Continued use of Luka Bear after updates constitutes acceptance of the revised Terms.
Contact Information
Eldercare Robotics LLC
Rockville, Maryland, USA
📧 info@eldercarerobotics.net
📧 info@eldercarerobotics.net
📞 (413) 296‑LUKA
© 2026 Eldercare Robotics LLC · All rights reserved · Rockville, Maryland